Future Scorecards will include more and better quantitative metrics. They will also include qualitative measures, including measures of satisfaction. Future Scorecards will reflect results of an internet survey that will help determine new metrics.
Most metrics will continue to reflect community-wide data about performance; some will also reflect geographic area.
Most data will continue to be annual.
In addition to reporting on performance next year compared with performance this year, future Scorecards will compare actual performance with targets. The variance between expected and actual performance will drive the conversation about improving future performance.